Lately I’ve been spending a lot of my free time prioritizing close, one-on-one moments with friends. I really admire that so many of them are incredible listeners—thoughtful, active, engaged people to speak with and who focus on making others feel heard.

Unfortunately, I’ve also been spending a lot of time working on projects with people who do an awful lot less listening. The more I work with organizations in conflict, the more I feel that intervention at the level of person-to-person communication skills is the most essential work I do lately.

I really like the 10 Steps To Effective Listening here.